tk11 radio's commitment to responsible gaming
Enjoying betting or casino games is healthy only when it stays within controlled limits. tk11 radio wants every member to stay safe — protecting their finances, mental wellbeing, and relationships with family.
Why responsible gaming matters
Betting and online gaming can be a form of entertainment, but it is never a substitute for earning a living or a way out of financial difficulty. tk11 radio believes that gaming is enjoyable only when it is voluntary, planned, and within one's means.
Only individuals aged 21 or older may open an account and place bets on our platform. This age verification requirement is described in detail in our Terms and Conditions, and any breach will result in the account being suspended.
We want every member to play freely and with full awareness — and to have the courage to take a break when signs of harm appear. Responsible gaming is not a restriction; it is a tool to protect yourself.
Tools to keep yourself safe
Several features at tk11 radio can be used directly from your account. They help you set your own limits at your own pace.
Set a deposit limit
Set a maximum cap on your daily, weekly, or monthly deposits. Once the limit is reached, new deposits will be blocked.
Session time limit
Set a maximum duration for each gaming session. When the set time is up, the platform will prompt you to take a break.
Self-Exclusion
Temporarily close your account for a set period — from 7 days up to permanently. Apply via live chat or email and our team will assist you.
Review transaction history
Log in to your account at any time to see a full record of deposits, withdrawals, and bets. This is the simplest way to understand your own spending.
Account break
If you want to temporarily deactivate your account, contact the support team. This step takes effect immediately.
Real-time alerts
If a large bet or unusual activity is detected, tk11 radio will automatically alert you. It is advisable not to turn these notifications off.
Early signs of a problem
Experience shows that problems do not always appear suddenly — they usually start with small changes. If you notice any of the signs below in yourself or a family member, it is time to seek help.
- Repeatedly betting to try to recover lost money — known as "chasing" losses.
- Lying to or hiding betting activity from family, friends, or colleagues.
- Placing bets even when unable to cover essential expenses such as rent, food, or electricity.
- Feeling restless, irritable, or anxious when not betting.
- Unable to focus on sleep, eating, or daily responsibilities.
- Repeatedly breaking limits even after setting them.
- Relationships with family or friends deteriorating, and withdrawing from social contact.
Tips for playing responsibly
8 habits for safe play
- Set a fixed budget before betting and never exceed it.
- Treat betting as entertainment — not as a source of income.
- Never bet when you are tired, emotionally distressed, or have been drinking.
- Take regular breaks every day — spend enough time away from gaming.
- There is always a chance of losing — keep that in mind when making decisions.
- Never bet with someone else's money or borrowed funds.
- Talk openly with family and friends about your betting.
- If needed, read our Frequently Asked Questions (FAQ) section — you will find detailed information about safe gaming there.
Sources and ways to get help
If you are struggling, do not try to deal with it alone. tk11 radio members can seek support at any time.
24/7 live chat
tk11 radio's live chat support is active around the clock. You can communicate in both Bengali and English. Requests for self-exclusion or limit setting can also be made here.
Immediate response available
Email support
Contact us by email to explain your situation in detail or to apply for permanent self-exclusion. tk11 radio's support team responds in Bengali.
Family and professional advice
Talk to a trusted family member or friend about what you are going through. If needed, reach out to a mental health specialist or counsellor — professional advice can make a real difference to your situation.
To learn more about tk11 radio's policies, you can read our About Us page — our approach to user protection is explained in detail there.
To understand how your personal information is kept safe and what data is shared when contacting the support team, read our Privacy Policy.
Protection of Minors
Only individuals aged 21 or older may participate at tk11 radio. Age is verified at the time of account registration, and additional documents may be requested in cases of doubt.
If there are minors in your household, it is advised to use password protection and parental control software on your devices. Never share your tk11 radio account or leave a device logged in within reach of a minor.
If we receive information that a minor has used an account, the account in question will be closed immediately and any deposited funds will be returned.