tk11 radio Privacy Policy
tk11 radio treats the protection of users' personal information as its highest priority. This document explains in detail what information is collected from you, for what purpose it is used, and how it is kept safe.
Table of Contents
- 01 Introduction and Scope of Application
- 02 Sources and Types of Information Collected
- 03 Purpose of Using Information
- 04 Data Storage and Security
- 05 Sharing Information with Third Parties
- 06 Cookies and Tracking Technologies
- 07 User Rights
- 08 Protection of Minors
- 09 Policy Changes and Updates
- 10 Contact
Introduction and Scope of Application
tk11 radio is an online betting and casino platform that provides sports betting, live casino, slots, and various other entertainment services for Bangladeshi users. This Privacy Policy ("Policy") applies to all users of the tk11 radio website (https://tk11radio.cam) and its applications ("Platform").
The purpose of this Policy is to clearly inform you of what information tk11 radio collects from you, why it is collected, and how that information is managed. By using the Platform to create an account or log in, you will be considered to have accepted the terms of this Policy.
This Privacy Policy is a supplementary document to tk11 radio's Terms and Conditions and both documents should be read together. Any definitions or terms used in this Policy apply here in the same way as they are defined in the Terms and Conditions document.
Sources and Types of Information Collected
2.1 Registration and Account Information
When you create an account on tk11 radio, the following information is collected directly from you:
- Full name, date of birth, and gender
- Username and password (stored in encrypted form)
- Mobile number and email address
- National ID card or passport information for identity verification
- Residential address
2.2 Financial Transaction Information
Financial information is collected during deposit and withdrawal processes, which includes:
- bKash, Nagad, Rocket, and Upay account numbers
- Bank account information (where applicable)
- Transaction history, amounts, and timestamps
- Payment method type and confirmation numbers
Full credit or debit card numbers are not stored on tk11 radio servers.
2.3 Automatically Collected Information
When you use the Platform, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Page visit time and duration
- Referral URL (where you came from)
- Gaming activity and betting history
2.4 Communication and Support Information
When you contact customer service via live chat or email, the content of that conversation and the date are recorded. This is used to ensure service quality and for future support purposes.
Purpose of Using Information
tk11 radio uses collected information only for specific and legitimate purposes. Each purpose is described separately below:
3.1 Account Management and Identity Verification
Information is used to create your account, provide login access, complete identity verification (KYC), and ensure account security. Withdrawals cannot be processed without account verification.
3.2 Transaction Processing
Financial information is used to properly process all financial transactions including receiving deposits and sending withdrawals, and to maintain records of completed transactions.
3.3 Service Quality Improvement
Automatically collected information is analyzed to monitor Platform usability, identify technical issues, and improve the overall user experience.
3.4 Fraud Prevention and Security
User device and behavioral data is used to detect and prevent suspicious activity, attempts to create multiple accounts, and any form of fraudulent behavior.
3.5 Meeting Legal Obligations
Necessary information is stored and used to comply with applicable laws and regulations and to fulfill legitimate requests from competent authorities.
3.6 Communication and Support
Your contact information is used to send account-related notifications, transaction confirmation messages, and to manage customer service. You are given the option to control your preferences regarding marketing communications.
Data Storage and Security
4.1 Retention Period
tk11 radio retains your personal information for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period due to legal obligations, dispute resolution, and necessary business reasons. Financial transaction records are generally retained for five to seven years.
4.2 Technical Security Measures
tk11 radio applies the following security measures to protect your information:
- SSL Encryption: All data transmission between the website and the browser is encrypted using SSL technology
- Password Hashing: Account passwords are stored as hashes using strong cryptographic algorithms
- Access Control: Only authorized staff are granted access to personal information on a need-to-know basis
- Two-Factor Verification: OTP-based transaction verification is used to prevent unauthorized access
- Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities
- Firewall and Intrusion Detection: Security measures remain active at the server level
4.3 Steps in the Event of a Data Breach
If a data security breach occurs for any reason, tk11 radio will notify affected users as quickly as possible and take the necessary protective measures. Relevant authorities will also be informed depending on the nature and extent of the incident.
Sharing Information with Third Parties
tk11 radio shares your personal information with third parties only in the following limited circumstances:
5.1 Service Provider Partners
Necessary information is shared with selected service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, and management of technical infrastructure. These providers operate under strict confidentiality agreements and may use the information received only for providing the specified service.
5.2 Legal and Regulatory Authorities
If information needs to be disclosed in response to a court order, government investigation, or legal obligation, tk11 radio will provide that information to the relevant authorities in compliance with applicable law.
5.3 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, users will be properly notified in advance and the protections of this Policy will continue to apply.
5.4 What Is Never Done
- Your information is not sold for advertising or marketing purposes
- Information is not shared with unrelated third parties
- Unnecessary profiling is not carried out without your consent
Cookies and Tracking Technologies
6.1 What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser that help the website recognize your device. tk11 radio uses cookies for the following reasons:
- Essential Cookies: Maintaining login sessions, ensuring security, and operating the Platform's core functions
- Functional Cookies: Remembering your preferences (language, theme) and providing a personalized experience
- Analytics Cookies: Understanding which pages are used most and improving site performance
6.2 Cookie Control
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may disrupt some core functions of the Platform and the login feature may not work.
6.3 Third-Party Cookies
As game services from providers such as Pragmatic Play, PG Soft, JILI, and Evolution are integrated into our Platform, they may also use their own cookies. The use of those cookies is governed by the respective provider's own privacy policy.
User Rights
As a tk11 radio user, you have the following rights regarding your personal information:
7.1 Right to Access Information
You can view the personal information stored in your account at any time. A request for detailed information can be made by contacting customer service.
7.2 Right to Correct Information
If there is any incorrect or outdated information in your records, you can submit a correction request. Correcting identity verification-related information may require submitting supporting documents again.
7.3 Right to Delete Information
After closing your account, you can request that your personal information be deleted. However, certain specific information must be retained for a set period due to legal obligations.
7.4 Right to Object to Data Processing
If you have objections to marketing communications or certain types of data processing, you can make that known. Processing that is essential for operating the core service is outside the scope of objection.
7.5 Right to Data Portability
If you wish to receive the information you have provided in a structured, commonly used format, you can submit a request. Exercising this right may take up to seven working days.
Protection of Minors
All services of tk11 radio are exclusively for adults aged 21 and above. Protection of minors is a priority matter for us.
8.1 Age Verification
Date of birth is collected during the account registration process, and age is confirmed through identity verification (KYC). No one under the age of 21 can create an account.
8.2 Inadvertently Collected Information
If we are informed that information belonging to someone under 21 has been collected in any way, we will promptly delete that information and close the associated account.
To learn more about responsible gaming practices, visit our Responsible Gaming page, which contains detailed information on self-exclusion, deposit limits, and account management.
Policy Changes & Updates
9.1 Right to Make Changes
tk11 radio reserves the right to update this privacy policy at any time due to changes in services, legal requirements, or business reasons. Users will be duly notified of any significant changes.
9.2 How Changes Are Communicated
If any significant changes are made to the privacy policy:
- A notification will be sent to the registered email or mobile number
- A summary of significant changes will be shown when logging in to the platform
- The "Last Updated" date at the top of this page will be changed
9.3 Continued Use After Changes
If you continue using the platform after a policy update, it will be considered that you have accepted the new policy. If you object to the changes, there is an option to close your account, and your applicable balance will be refunded.
To learn more about the terms of service and the rules governing your account management, visit our About Us page, where you will find detailed information about the platform's goals and standards.
Contact & Complaint Resolution
For any questions or concerns about this privacy policy, or to exercise your rights regarding your information, you can contact tk11 radio through the following channels:
For general questions about the privacy policy or data protection, visit our FAQ section — it contains answers to commonly asked questions.